Help & Support

At Xactus, we are dedicated to providing unmatched customer service. To put you in touch with the right representative, please select the legacy company you would like to reach.

If you are a consumer seeking assistance, please contact us at:

Toll-free: (877) 224-8107

ATTN: Consumer Assistance
31550 Winterplace Parkway
Salisbury, MD 21804

If you are a Xactus customer seeking assistance, please select from the following options:

Questions About

Customer Service

Credit reports, supplements, lien and judgements, etc.
Xactus360: 800.243.0120 x 2000
Legacy: 800.258.3488 x 1411

Score Analytics

Xcel ScoreX/Lending Hand, scoring tools
800.258.3488 x 1374

Tax TranscriptsX

Status updates and assistance with tax transcripts/4506-C
Xactus360: 800.243.0120 x 7212
Legacy: 800.258.3488 x 1274

Social Security NotificationsX

Status updates and assistance with SSN notifications/SSA89
Xactus360: 800.243.0120 x 1409
Legacy: 800.258.3488 x 1274

Technical Support

Login, password reset, browser issues, reissues
800.258.3488 x 1401

Client Success

Product support, resolution support, report format changes, client training and onboarding
800.258.3488 x 1407

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