Help & Support
If you are a consumer seeking assistance, please contact us at:
Toll-free: (877) 224-8107
Consumer: [email protected]
ATTN: Consumer Assistance
31550 Winterplace Parkway
Salisbury, MD 21804
If you are a Xactus customer seeking assistance, please select from the following options:
Customer Service
Credit reports, supplements, lien and judgements, etc.
[email protected]
Xactus360: 800.243.0120 x 2000
Legacy: 800.258.3488 x 1411
Tax TranscriptsX
Status updates and assistance with tax transcripts/4506-C
[email protected]
Xactus360: 800.243.0120 x 7212
Legacy: 800.258.3488 x 1274
Social Security NotificationsX
Status updates and assistance with SSN notifications/SSA89
[email protected]
Xactus360: 800.243.0120 x 1409
Legacy: 800.258.3488 x 1274
RescoreX
Updates to credit data at the bureau level
Xactus360: 800.243.0120 x 7209 [email protected]
Legacy: 800.258.3488 x 1406 [email protected]
Employment, Income and Asset VerificationsX
Status updates and assistance with VOE, VOI, VOD, and VOA
[email protected]
Xactus360: 800.243.0120 x 7210
Legacy: 800.258.3488 x 1807
Flood ReportsX
New flood orders, life of loan, transfers and changes to existing flood orders
[email protected]
MassiveCert orders: 844.439.2378 x 706
ServiceLink and Core Logic orders: 800.258.3488 x 1407
Technical Support
Login, password reset, browser issues, reissues
[email protected]
Xactus360: 800.243.0120 x 1401
Legacy: 800.258.3488 x 1401
Advocacy Team
Product support, resolution support, report format changes, client training and onboarding
[email protected]
Xactus360: 800.243.0120 x 1405
Legacy: 800.258.3488 x 1405
Billing & Invoicing
Monthly invoices and payments
[email protected]
Xactus360: 800.243.0120 x 1403
Legacy: 800.258.3488 x 1403
