Help & Support
If you are a consumer seeking assistance, please contact us at:
Toll-free: (877) 224-8107
Consumer: Disputes@xactus.com
ATTN: Consumer Assistance
31550 Winterplace Parkway
Salisbury, MD 21804
If you are a Xactus customer seeking assistance, please select from the following options:
Questions About
General Customer Service
Credit reports, supplements, lien and judgements, etc.
Xactus360 1-800-243-0120 x2000
CIS 1-800-275-7722 x7110
Credit Plus 1-800-258-3488 x1411
DataFacts 1-800-332-9479
UCS 1-888-212-4200 x7301
Tax Transcripts/SSA89
Tax and social security verifications
transcripts@xactus.com
ssa89@xactus.com
Xactus360 1-800-243-0120 x7212
CIS/UCS 1-888-212-4200 x7302
Credit Plus 1-800-258-3488 x1274
DataFacts 1-800-332-9479 x7129
Rescores
Updates to credit data at the bureau level
Xactus360 1-800-243-0120 x7209 rapids@xactus.com
CIS/CreditPlus/UCS 1-800-258-3488 x1406 rescore@xactus.com
DataFacts 1-800-332-9479 x7125 rescores@xactus.com
VOE/VOD/VOA
Verifications of employment, deposits, and assets
voe@xactus.com
Xactus360 1-800-243-0120 x7210
CIS/UCS 1-888-212-4200 x7304
Credit Plus 1-800-258-3488 x1807
DataFacts 1-800-332-9479 x7129
Flood Report
New flood orders, life of loan, and changes to existing flood orders
1-888-212-4200 x1405 flood@xactus.com
Technical Support
Login, password reset, browser issues, etc.
1-800-243-0120 x1401 support@xactus.com
Client Success
Product support, resolution support, report format changes, client training and onboarding
1-800-258-3488 x1405 clientsuccessops@xactus.com
Billing & Invoicing
Monthly invoices and payments
1-800-258-3488 x1403 xactusbilling@xactus.com
