The nomination will remain active for consideration for two EOQ award cycles. For each eligibility and selection criteria, choose a ranking that best describes the individual. For each characteristic, please select a ranking that best suits that individual.

The ranking scale is as follows:

1. Meets Expectations – This score is appropriate if the recipient is working at the level of the expectation, no less or more. This should be considered a solid score. It’s not the best score because the recipient is not going above and beyond.
2. Exceeds Expectations - This score is appropriate if the recipient is consistently exceeding the expectation addressed in the question and are at the top of their game. They rarely make mistakes and are fully independent and autonomous on the given metric.
3. Exceptional - This score is appropriate if the recipient always exceeds the performance metric in question and are at a level where they are able to help others without holding back their own work. Maybe they took on an extra project, or responsibilities related to the metric.

Written comments would be helpful to determine the winner if two or more individuals receive the same total ranking marks.

The nominee takes initiative by helping peers without prompting and brings solutions and ideas for challenges in the department. The employee focuses on improvement, both individually and for the department.

Examples of Leadership/ Role Modeling:

• Positioning team members to use their talents optimally
• Promoting productivity and quality standards
• Motivating and inspiring everyone to do their best work
• Keeping team members on task, on schedule, and on budget
• Maintaining morale and workplace harmony

The nominee is a person that others in the department seek for guidance and assistance. They have a positive attitude and see challenges as opportunities to create a better outcome.

Examples of Positive Work Relationships:

• Expresses gratitude and appreciation
• Offers sincere compliments
• Maintains a positive attitude
• Acknowledges their mistakes and rectifies them
• Offers support
• Helps others to improve
• Has compassion

The nominee consistently delivers against the objectives set in the department for all the key performance indicators. They act upon both positive and constructive feedback to continue or improve performance.

Examples of Achievement of Objectives:

• Demonstrates competency in doing their job
• Proactively seeks help or support when needed
• Actively participates in training/learning activities to improve their work
• Stays up to date on current products, procedures, regulations, etc
• Consistently delivers high quality work/service
• Constant in their commitment to honesty, excellence and high moral standards.
• Always trustworthy, honest, and sincere. Does the right thing even when no one is watching.
• Maintains patient confidentiality in all settings.
• Follows through on commitments made
• Receives corrective feedback, reflects upon it and modifies behavior

The nominee places service and responsiveness to both clients and fellow employees as a high priority. Timely and thorough responses are consistently delivered.

Examples of Service/ Customer Relations:

• Responding quickly to customers’ issues and concerns
• Acting on feedback from customers appropriately
• Having empathy, showing an understanding of a customer’s point of view
• Maintaining customer service options by staying up-to-date on information and resources available for the customer
• Providing omnichannel support by being prepared to offer support through email, phone, live chat, and social media
• Going the extra mile by delivering value beyond the customer’s expectations or adds a personal touch to the service experience